Shipping

All prices include GST and are in Australian dollars. Handling and postage within Australia attracts a small fee of $15, including insurance and GST. We do charge a fee of $25 for shipping to New Zealand and a fee of $35 for shipping internationally. Any applicable customs duty must be paid by the purchaser. All prices are subject to change without notice. If there is any discrepancy between the prices shown here and those shown in our stores, the price shown here is the correct price for ordering products through our online store. All orders will be processed and shipped via Australia Post or in special circumstances via courier, within 5 working days. Delivery time depends on order destination. For delivery to more remote or rural areas, please allow 4-7 days. Our shipping arrangements cover all places within Australia and NZ. Overseas delivery times will vary according to location. We promise to confirm your online order within 2 working days and will keep all of the information you provide a secret between us. We will also advise you within 2 working days if goods ordered are not available or delayed in any way. While we endeavour to hold in stock all pieces featured on this website, this is not always possible. Should the item you require be unavailable, we will make every effort to source it from another store. If this is not possible the item will be individually custom made for you by Special Order. All Special Orders take approximately six to eight weeks.

SECRETS guarantees full warranty covering manufacturing and material defects for all current products purchased from SECRETS stores and the SECRETS online shop. The warranty covers damage that is not caused by accident, inappropriate use or wear and tear. Depending on the degree of damage to the warranted product, the feasibility of repair and the availability of replacement parts, it will either be repaired as new or replaced by a piece of the same value. This warranty service is free of charge. The damaged product should be taken to a SECRETS store that will send it to the SECRETS jewellery workshop for assessment. If products are sent by post, they should be sent by registered mail and insured, as SECRETS cannot be held liable for damage, loss or theft occurring during transport. The warranty is valid for a period of 12 months, from the date of purchase. Please keep the delivery receipt as it serves as a warranty for products purchased from the online shop.If a ring is resized or repaired by an external jeweller, SECRETS holds no liability for the item in question which now falls outside the terms of the warranty.

SECRETS commitment is to make sure you, our valued customer, are completely satisfied with your beautiful jewellery and the service you received. We want you to love what you've purchased.
Store purchases - Many of our items are limited edition, please select your item with care as we do not refund due to change of mind.  If you decide you would like an exchange on your item as long as you return it in original condition with proof of purchase within 30 days we are happy to oblige. Of course if the item has been ordered just for you or has been resized to suit your needs we are unable to exchange it.  Our designs are of the highest quality and undergo a vigorous quality assessment before they reach our store. On the off chance a fault is not detected and is later found by our jeweller we would share your disappointment and would certainly refund your purchase should you request it.
Online purchases - we will be pleased to exchange or offer a refund on any unworn jewellery within 30 days of original purchase if you are not satisfied with your jewellery.  Purchase receipts and guarantee cards should be retained at all times.

Please send your jewellery back to us in the SECRETS jewellery box provided and enclose either the original or a copy of your receipt or guarantee card. Returns should be made within 7 days of receipt of the jewellery and should be sent to the store of purchase. For insurance purposes, please send by Express Post or Registered Mail. Online purchases should be returned within 30 days of receipt of jewellery and should be sent to: Online Department PO Box 1670 Noosaville BC Qld 4566. If a subsequent item needs to be returned to you, standard postage charges will apply.