CUSTOMER SERVICE COMMITMENT
SECRETS CUSTOMER SERVICE IS BASED ON OUR COMMITMENT THAT EVERYONE WHO VISITS A SECRETS STORE OR PURCHASES FROM WWW.SECRETS-SHHH.COM WILL LEAVE FEELING APPRECIATED AND VALUED.
WHILE WE ENDEAVOUR TO HOLD IN STOCK ALL PIECES FEATURED ON THIS WEBSITE, THIS IS not always possible. if this is the case we will specially make your piece which will take APPROXIMATELY SIX TO EIGHT WEEKS.
MOST DESIGNS ARE AVAILABLE IN YELLOW, WHITE AND ROSE GOLD AND WE CAN PROVIDE AN ARRAY OF COLOURED STONE SIMULANTS IN ADDITION TO THE STANDARD WHITE STONE. a selected range of designs are also available in 10ct gold.
WE PROMISE TO CONFIRM YOUR ONLINE ORDER WITHIN 2 WORKING DAYS AND WILL KEEP ALL OF THE INFORMATION YOU PROVIDE A SECRET BETWEEN US.
WE WILL ALSO ADVISE YOU WITHIN 2 WORKING DAYS IF GOODS ORDERED ARE NOT AVAILABLE OR DELAYED IN ANY WAY.
OUR WEBSITE
THIS CUSTOMER INFORMATION AND GENERAL TERMS AND CONDITIONS APPLY TO YOUR USE OF, AND ALL ORDERS FOR THE SALE OF GOODS PLACED THROUGH, THE SECRETS WEBSITE WWW.SECRETS-SHHH.COM.
BY PLACING AN ORDER WITH US YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND ACCEPT THESE GENERAL TERMS & CONDITIONS AND OUR PRIVACY POLICY.
WE RESERVE THE RIGHT TO MAKE CHANGES TO THESE GENERAL TERMS AND CONDITIONS. THE GOODS AND PRICE INFORMATION ON OUR WEBSITE IS ALSO SUBJECT TO CHANGE. ANY CHANGE WILL ONLY BE EFFECTIVE ONCE PUBLISHED BY US ON THIS WEBSITE.
IF YOU ARE UNDER 18 YEARS OF AGE, YOU MUST OBTAIN THE CONSENT OF YOUR PARENT OR LEGAL GUARDIAN BEFORE YOU DISCLOSE ANY PERSONAL INFORMATION OR MAKE ANY PURCHASE FROM THIS WEBSITE.
THIS WEBSITE IS OWNED AND OPERATED BY SILVER SECRETS PTY LTD.
IF YOU HAVE ANY FEEDBACK OR WISH TO ASSERT ANY APPLICABLE WARRANTY CLAIMS IN RELATION TO GOODS YOU HAVE PURCHASED BY THIS WEBSITE, PLEASE EMAIL US AT HEADOFFICE@SECRETS-SHHH.COM OR CALL 07 5474 0008.
SALE OF PRODUCTS AND SHIPPING POLICY
ALL PRICES INCLUDE GST AND ARE IN AUSTRALIAN DOLLARS*. HANDLING AND POSTAGE WITHIN AUSTRALIA INCLUDING INSURANCE AND GST ATTRACTS A SMALL FEE OF $15. ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. IF THERE IS ANY DISCREPANCY BETWEEN THE PRICES SHOWN HERE AND THOSE SHOWN IN OUR STORES, THE PRICE SHOWN HERE IS THE CORRECT PRICE FOR ORDERING PRODUCTS THROUGH OUR ONLINE STORE.
ONCE YOUR ORDER HAS BEEN CONFIRMED IT WILL BE SHIPPED VIA THE AUSTRALIA POST OVERNIGHT EXPRESS SERVICE* OR IN SPECIAL CIRCUMSTANCES VIA COURIER. DELIVERY TIME DEPENDS ON ORDER DESTINATION. OUR SHIPPING ARRANGEMENTS COVER ALL PLACES WITHIN AUSTRALIA AND NZ. OVERSEAS DELIVERY TIMES WILL VARY ACCORDING TO LOCATION.
* if viewing www.secretsshhh.co.nz in New Zealand, all prices ARE AS INDICATED IN NZ$. handling and postage APPLIES TO WITHIN nEW zEALAND.
GUARANTEE
OUR LIFETIME GUARANTEE COVERS THE BRILLIANCE AND SPARKLE OF YOUR STONES.
IF YOU HAVE A PROBLEM WITH YOUR JEWELLERY PLEASE BRING IT IN TO YOUR NEAREST STORE OR CONTACT HEAD OFFICE WHERE IT WILL BE ASSESSED BY OUR EXPERT JEWELLERS. DEPENDING ON THE DEGREE OF DAMAGE TO THE PRODUCT, THE
FEASIBILITY OF REPAIR AND THE AVAILABILITY OF REPLACEMENT PARTS, IT
WILL EITHER BE REPAIRED AS NEW OR REPLACED BY A PIECE OF THE SAME VALUE. IF IT IS DEEMED THAT THE PROBLEM IS CAUSED BY MANUFACTURING OR MATERIAL DEFECT YOU WILL NOT BE CHARGED FOR THIS SERVICE. IF THE DAMAGE IS CAUSED BY ACCIDENT, INAPPROPRIATE USE OR WEAR AND TEAR, A CHARGE WILL APPLY.
WE PREFER YOU TO BRING YOUR JEWELLERY INTO A STORE FOR IMMEDIATE PROFESSIONAL ADVICE, IF HOWEVER YOU PREFER TO SEND IT WE RECOMMEND YOU USE REGISTERED OR CERTIFIED MAIL AS PROOF OF SENDING. SECRETS CANNOT BE LIABLE FOR DAMAGE, LOSS OR THEFT OCCURRING DURING TRANSit.
INDUSTRY STANDARD WOULD ALLOW FOR MANUFACTURING DEFAULTS UP TO 12 MONTHS FROM TIME OF PURCHASE. HOWEVER AS WE VALUE YOU, OUR CUSTOMER, PLEASE DO NOT HESITATE TO CONTACT YOUR NEAREST STORE EVEN IF YOU ARE OUTSIDE THIS TIME FRAME.
RESIZING AND REPAIRS
SECRETS PROVIDES A RESIZING AND REPAIR SERVICE THROUGH ITS JEWELLERY WORKSHOP. IF A RING IS RESIZED OR A PIECE OF JEWELLERY IS REPAIRED BY AN EXTERNAL JEWELLER, SECRETS HOLDS NO LIABILITY FOR THE ITEM IN QUESTION WHICH NOW FALLS OUTSIDE OUR TERMS.
RETURNS, EXCHANGES AND REFUNDS
SECRETS COMMITMENT IS TO MAKE SURE YOU, OUR VALUED CUSTOMER, ARE COMPLETELY SATISFIED WITH YOUR BEAUTIFUL JEWELLERY AND THE SERVICE YOU RECEIVE. WE WANT YOU TO LOVE WHAT YOU'VE PURCHASED. WHILST WE DO NOT REFUND IF YOU SIMPLY CHANGE YOUR MIND OR MAKE A WRONG SELECTION, WE WILL BE PLEASED TO EXCHANGE OR OFFER A CREDIT NOTE ON ANY UNWORN JEWELLERY WITHIN 30 DAYS OF ORIGINAL PURCHASE. PURCHASE RECEIPTS AND GUARANTEE CARDS MUST BE RETAINED AT ALL TIMES.
RETURNS BY MAIL
PLEASE SEND YOUR JEWELLERY BACK TO the store of purchase IN its
SECRETS JEWELLERY BOX AND ENCLOSE EITHER THE ORIGINAL OR A COPY OF YOUR
RECEIPT OR GUARANTEE CARD.
LAY-BYS
SECRETS GLADLY ACCEPTS LAY-BYS, PLEASE CONTACT YOUR NEAREST STORE FOR DETAILS.
DISCLAIMER
EVERY ENDEAVOUR HAS BEEN made TO ENSURE THAT ALL THE INFORMATION CONTAINED IN THIS WEBSITE INCLUDING PRODUCT CODES AND PRICES IS CORRECT AT THE TIME OF PUBLICATION. HOWEVER, FROM TIME TO TIME ERRORS MAY OCCUR AND PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
JEWELLERY IMAGES
SOME ITEMS MAY APPEAR SLIGHTLY LARGER OR SMALLER THAN ACTUAL SIZE DUE TO SCREEN SETTINGS AND PHOTOGRAPHY TECHNIQUES. OTHER ITEMS MAY BE REPRESENTED AT A LARGER THAN ACTUAL SIZE IN ORDER TO CLEARLY SHOW DETAILS, OR SMALLER THAN ACTUAL SIZE IN ORDER TO SHOW THE ENTIRE ITEM. WE ALWAYS RECOMMEND THAT WHEN CHOOSING YOUR SPECIAL PIECE YOU CONTACT YOUR PREFERRED STORE TO ENSURE THAT THE SIZE, SHAPE AND COLOUR IS PERFECT FOR YOU.
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