Careers - eCommerce Assistant
eCommerce Administrative Assistant – Noosaville
Are you well organised? Can you multi-task? Do you thrive on providing customer support and doing well? Do you like working in a dynamic, exciting and fast paced environment? Do you like to make a difference?
If you ticked yes to the above, then we want to hear from you
About the role:
Reporting to the eCommerce and Digital Manager, this role will suit the right person with a ‘can do’ attitude. The jewellery online business is growing, and a position has now become available for a full-time customer service administration assistant working in our national support office in Noosaville.
Your day will start:
- managing the online orders
- attend to daily emails (customer enquiries) and respond
- customer service support (phone and online)
- fulfilling online orders (pick, pack and send)
- receiving and processing returns and exchanges from customers
- prepare job packets for our jeweller
- minor website maintenance
- updating stock levels (goods received)
- replenish packaging and stationary supplies
- and cashing up at the end of the day via MYOB (Retail Manager).
You will also liaise with our store networks on a daily basis so excellent verbal communication is a requirement.
You will need:
- Excellent verbal and written communication skills
- Excellent customer service skills
- Be able to work in a fast-paced environment and react accordingly to the changing retail environment
- MYOB understanding (preferred)
- Knowledge of and experience working with the Microsoft Office Suite
- Organisational skills – must be able to prioritise
- Minimum 5 years administration/customer service skills
- Previous website experience preferable
- To work within a team environment
- Develop and maintain professional relationships with key stakeholders, Franchisees and suppliers.
Secrets Shhh was co-founded in 2000 by identifying that not all women could afford the diamond of their dreams. This partnership has now grown into a team of dedicated designers, sales professionals and more, constantly working to provide every customer around the globe the opportunity to feel good about what they are wearing.
With a passion and energy for design and on trend, high-end looks, we continually breathe new life into our extensive signature and seasonal collections. Our talented designers unleash their imaginations in our Noosa showroom; their creations are then brought to life by our very own master jewellers. We’re passionate about giving everyone the choice and freedom to find their own Secrets style.
Email a copy of your CV and application to Gerardo.firstname.lastname@example.org