Careers - eCommerce Assistant

eCommerce Administrative Assistant – Noosaville 

Are you well organised?  Can you multi-task?  Do you thrive on providing customer support and doing well?  Do you like working in a dynamic, exciting and fast paced environment?  Do you like to make a difference? 

If you ticked yes to the above, then we want to hear from you 

About the role: 

Reporting to the eCommerce and Digital Manager, this role will suit the right person with a ‘can do’ attitude.  The jewellery online business is growing, and a position has now become available for a full-time customer service administration assistant working in our national support office in Noosaville. 

Your day will start: 

  • managing the online orders  
  • attend to daily emails (customer enquiries) and respond 
  • customer service support (phone and online) 
  • fulfilling online orders (pick, pack and send)  
  • receiving and processing returns and exchanges from customers 
  • prepare job packets for our jeweller  
  • minor website maintenance 
  • updating stock levels (goods received) 
  • replenish packaging and stationary supplies  
  • and cashing up at the end of the day via MYOB (Retail Manager). 

You will also liaise with our store networks on a daily basis so excellent verbal communication is a requirement. 

You will need: 

  • Excellent verbal and written communication skills 
  • Excellent customer service skills 
  • Be able to work in a fast-paced environment and react accordingly to the changing retail environment 
  • MYOB understanding (preferred) 
  • Knowledge of and experience working with the Microsoft Office Suite 
  • Organisational skills – must be able to prioritise 
  • Minimum 5 years administration/customer service skills 
  • Previous website experience preferable
  • To work within a team environment 
  • Develop and maintain professional relationships with key stakeholders, Franchisees and suppliers.

Our Beginning  

Secrets Shhh was co-founded in 2000 by identifying that not all women could afford the diamond of their dreams.  This partnership has now grown into a team of dedicated designers, sales professionals and more, constantly working to provide every customer around the globe the opportunity to feel good about what they are wearing. 

With a passion and energy for design and on trend, high-end looks, we continually breathe new life into our extensive signature and seasonal collections. Our talented designers unleash their imaginations in our Noosa showroom; their creations are then brought to life by our very own master jewellers. We’re passionate about giving everyone the choice and freedom to find their own Secrets style. 

Email a copy of your CV and application to Gerardo.reis@secrets-shhh.com