Terms of service

These terms and conditions apply to the use of this website, including the purchase of goods and/or services using this website. By using this website for these or any other purposes, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you must immediately cease and refrain from using the website. These terms and conditions must be read in conjunction with any other applicable terms and conditions governing the use of this website.  We may amend these terms and conditions without notice to you. You must review these terms and conditions each time you use this website to ensure you agree with them.

1. DEFINITIONS AND INTERPRETATION

1.1 In these terms and conditions (Terms and Conditions): 

Business Day means a day on which the trading banks generally are open in Brisbane but excluding Saturdays, Sundays and public holidays; 

Goods means the goods and items sold by us via the Website;

GST means GST as that term is defined in GST Law, and any interest, penalties, fines or expenses relating to such GST; 

GST Law means, where the context requires or permits, the A New Tax System (Goods and Services Tax) Act 1999 (Cth) and/or associated Commonwealth legislation, regulations and publicly-available rulings;

Intellectual Property Rights means all intellectual property rights including all current and future registered and unregistered rights in respect of copyright, designs, circuit layouts, trade marks, know-how, confidential information, patents, inventions and discoveries and all other intellectual property as defined in article 2 of the convention establishing the World Intellectual Property Organisation 1967;

Moral Rights has the meaning given to the term in the Copyright Act 1968 (Cth);

Related Body Corporate has the meaning given to that term in the Corporations Act 2001 (CthSubmissions means all comments, feedback, suggestions, photos, e-mail and similar information or materials that you submit to us regarding our goods or services (including via this Website);

Taxes means any present or future taxes (including sales taxes on goods and/or services such as GST), rates, levies, imposts, duties (including stamp duties), deductions, charges, compulsory loans and withholdings (other than any such taxes on the overall net income of a party) which may be incurred in any jurisdiction and any interest, penalties, fines or expenses relating to any of them; and

Website means the website operated from the URL https://www.secrets-shhh.com/.

1.2 In these Terms and Conditions, unless the contrary intention appears:
(a) the terms "Secrets Shhh", "we", "us" and "our" are a reference to Secrets Shhh Pty Ltd ACN 617 804 332 and "you" and "your" are reference to the person accessing or using the Website;
(b) a reference to: 

  • (1) these Terms and Conditions or another document includes any variation or replacement of it notwithstanding any change in the identity of the parties;
  • (2) any statute, statutory provision, ordinance, code or other law includes regulations and other statutory instruments under any of them and consolidations, amendments re-enactments or replacement of any of them;
  • (3) a person, firm, corporation, association or government body includes any other of them;
  • (4) a person includes the person's successors, executors, administrators, substitutes (including a person who becomes a party by novation) and assigns; 
  • (5) a time is a reference to the time in Queensland, Australia unless otherwise specified;
  • (6) a right includes a benefit, remedy, authority, discretion and power;

(c) the singular includes the plural and vice versa;
(d) words importing a gender include any other gender; 
(e) the words ‘including’ or ‘includes’ are deemed to be followed by the words ‘without limitation’; 
(e) headings in these Terms and Conditions are for convenience of reference only and shall not affect the construction or interpretation of these Terms and Conditions; 
(f) if the day on which:

  • (1) anything, other than a payment, is to be done is not a Business Day, that thing shall be done on the preceding Business Day; and 
  • (2) a payment is to be made is not a Business Day it shall be made on the next Business Day but if the next Business Day falls in the next calendar month it shall be made on the preceding Business Day; 

(g) if an act is required to be done on a particular day and the act is done after 5.00pm on that day, it will be deemed to have been done on the following day;
(h) where two or more persons are defined as a party to these Terms and Conditions that term means each of the persons jointly, each of them severally and any two or more of them jointly;
(i) an agreement, covenant, obligation, representation or warranty on the part of two or more persons binds them jointly and severally and an agreement, covenant, obligation, representation or warranty in favour of two or more persons is for the benefit of them jointly and severally. 

2. AMENDMENTS TO TERMS AND CONDITIONS 

We reserve the right to amend these Terms and Conditions from time to time. Amendments will be effective immediately upon the inclusion of such amendments within the version of these Terms and Conditions on this Website. Your continued use of the Website following such amendment will constitute your acceptance of and agreement to be bound by the Terms and Conditions as amended. 

3. YOUR ACCOUNT AND PASSWORD

3.1 We may provide you with an account login (including a username and password) to verify your identity when you use this Website. You must ensure that your account details are complete and accurate when submitted to us, that the information that you have given is true and correct, and you must keep your account details up-to-date. You agree to not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.

3.2 Your username and password are personal to you and you must at all times keep your username and password secure and confidential and not disclose them to any third party. 

3.3 You agree that you are solely responsible for any use of the Website by any person using your username and password (including any purchases made via the Website). You agree to release and indemnify us in relation to any claims, loss or liability arising out of the unauthorised use of your username or password (including any failure to keep your account login, username or password secure and confidential).

3.4 You agree to notify us immediately by email to onlineassist@secrets-shhh.com of any unauthorised use of your account or any other breach of security.

4. SUBMISSIONS

4.1 You may be able to make Submissions to us from time to time, including by using the ‘Give Feedback’, or ‘Product Ratings & Reviews’ functionality of this Website. You agree and confirm that each Submission you make is not confidential, and that we have no obligation to treat it as such. Ownership of all Intellectual Property Rights subsisting in each of your Submissions vests in us immediately upon creation. Where such ownership does not immediately vest in us in accordance with the foregoing sentence, by making any Submission you irrevocably assign to us, at no charge, all Intellectual Property Rights subsisting in each Submission.

4.2 To the extent permitted by applicable laws, you hereby give complete and genuine consent in writing to us (and our Related Bodies Corporate) to the use of any Submissions for the specified acts in clause 4.3, even if such use would otherwise be an infringement of your Moral Rights and expressly waive your Moral Rights. 

4.3 The specified acts referred to in clause 4.2 are: 
(a) modifying and materially altering the style, format, colours, content or layout of any Submission; 
(b) reproducing, communicating, adapting, publishing or exhibiting any Submission; 
(c) adding any additional content or information to any Submission; and
(d) not attributing authorship in relation to any Submission.

4.4 You warrant to us that all Submissions you make are your original work and that no Submissions you make will infringe the Intellectual Property Rights of any other person.

5. ORDERING GOODS ON THIS WEBSITE

5.1 This Website and the information on it constitute an invitation to treat and not an offer by us to supply Goods. When you submit an order to purchase Goods from us, this constitutes an offer from you to buy those Goods in accordance with these Terms and Conditions. No contract for the sale and purchase of those items shall be formed between you and us until we accept your order by sending you an acceptance ‘confirmation of acceptance’ in accordance with clause 5.3 below.

5.2 You may submit an order to purchase Goods from us by completing the order form and submitting the order confirmation on this Website. You must provide all required information (including your name and physical address) or we may not be able to process your order.

5.3 An order will only be accepted by us when we have sent you a ‘confirmation of acceptance’ confirming that we have accepted your order. We will endeavour to notify you if there is an issue with your order and, if applicable rectify your order within 3 Business Days after receiving your order.

5.4 By submitting an order on this Website you agree to be bound by our Refund Policy.

6. PAYMENTS

6.1 The price payable by you for Goods accepted by us shall be the price quoted on this Website for the relevant Goods at the time your order is submitted (subject always to section 7 below, in relation to incorrect prices), together with the applicable delivery fees and applicable taxes (which are payable in addition to the price of the items). Except where specifically stated in relation to a particular item, the prices for the items are stated and are payable in Australian dollars (AUD).

6.2 You shall pay for your orders by one of our secure payment options using the online transactions facilities provided at www.secrets-shhh.com account for the total price of the items ordered and the applicable delivery fees at the time the items are dispatched.

6.3 If there is a problem with your payment (for example, if your payment card transaction is declined), we may contact you to make alternative payment arrangements. You will be liable for all debt collection costs where you fail to make payment for any order when payment is due.

6.4 We may vary any prices on this Website at any time without notice to you.

7. AVAILABILITY, CANCELLATION AND REJECTION OF ORDERS

7.1 All orders are subject to the availability of goods. If goods are unavailable at the time of order, we will contact you to offer a substitute item or a special order.

7.2 Where any item is listed on this Website with an incorrect price or with incorrect information, we reserve the right to reject or cancel your order (regardless of whether you have made payment for that order). You acknowledge and agree that we have no obligation to sell any item either online or in-store where that item is listed with an incorrect price or with incorrect information. Where you have already made payment for an order that is subsequently rejected or cancelled by us, we will refund the full amount paid by you in relation to that order. 

7.3 You may cancel your order any time prior to the time that we send our confirmation of acceptance for that order. Once we have sent our confirmation of acceptance for your order, you may not cancel that order.

8. DELIVERY AND DELIVERY FEES

8.1 Items purchased online from this Website are delivered via reputable couriers to deliver such items.

8.2 The applicable delivery fees are clearly displayed on the Website at the time of purchase.

8.3 Once we have confirmed our acceptance of your order, we will endeavour to dispatch your order within 3 Business Days unless a different timeframe is specified in relation to a particular item. If we are unable to dispatch your order within this time frame we will endeavour to contact you and advise you of the expected dispatch date.

8.4 You may specify delivery instructions for your order (for example, you may authorise the courier to leave the goods in a specified location if you will not be at the delivery address). We will not be responsible or liable for anything that happens to any order that is delivered in accordance with your delivery instructions.

8.5 Although we will endeavour to meet delivery timeframes where possible, all delivery timeframes are estimates only and we will not be liable for any loss, expense, or other damage caused by any delay in delivery.

8.6 We retain ownership of and title to the Goods we supply to you until we have received payment of the full price for the Goods and the applicable delivery charges. Once your order has been delivered to you (or has otherwise been delivered in accordance with your delivery instructions), as evidenced by confirmation provided to us by Australia Post, you assume full responsibility for and risk in the goods.

8.7 Whilst we will use our best endeavours to deliver your order to you as soon as possible, there are some things that are outside our control. You release us from any loss, claim, liability or damages arising from any delayed delivery of any Goods.

9. CUSTOMS, DUTIES AND TAXES 

9.1 As set out in 6.1, the Order Total displayed at checkout section of the Website includes the applicable sales taxes based on the delivery address provided at time of sale.

9.2 If an overseas shipment is required, you will be solely responsible for paying applicable Taxes on importation at the border.
9.3 In addition to the Taxes referred to in clause 9.1 above, you are responsible for and shall bear any charges for customs clearance. You acknowledge that we have no control over these specific Taxes and cannot predict what they may be. Customs policies vary widely from country to country so you should contact your local customs authority for further information about such charges.

9.4 Overseas shipments may be subject to opening and inspection by customs authorities. In order to facilitate customs clearance and comply with local laws, we may provide certain order, shipment and good information, such as your title, to our international carriers, and such information may be communicated by shipping service providers to customs authorities. Customs authorities may require us to declare the value of the goods you have purchased.

9.5 You acknowledge that delays associated with customs clearance procedures may cause our original delivery time frames estimates to be exceeded and that these procedures are outside of our control.  You release us from any loss, claim, liability or damages arising from any delayed delivery of any Goods overseas.

10. NON-EXCLUDABLE GUARANTEES UNDER THE AUSTRALIAN CONSUMER LAW

10.1 All goods purchased from this Website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

10.2 The goods will not be of acceptable quality if such goods:
(a) are not fit for all the purposes for which goods of that kind are commonly supplied;
(b) are not acceptable in appearance and finish;
(c) have defects;
(d) are unsafe; or
(e) are not durable.

11. SECRETS SHHH LIABILITY OUTSIDE OF AUSTRALIAN CONSUMER LAW

11.1 Subject to any rights you may have under the non-excludable guarantees under the Australian Consumer Law (described at section 10 above), we may impose fees payable by you in relation to any repair/service not covered by the guarantees under the Australian Consumer Law.

12. DISCLAIMER IN RELATION TO WEBSITE

12.1 You acknowledge and agree that, despite all reasonable precautions on our part, this Website is not, and cannot be, guaranteed to be error free, uninterrupted, timely, complete, or secure and acknowledge that the existence of any such errors, interruptions, delays, incompleteness, or security limitations will not be a breach of these Terms and Conditions. We will not be liable to you should this Website or any services supplied through this Website contain errors, or become unavailable, interrupted, or delayed for any reason.

12.2 To the maximum extent permitted by law, we do not accept responsibility or liability for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this Website or any linked Website, including any such loss arising out of your use of or reliance on information contained on, or accessed through, this Website, or concerning any goods or services ordered by you from this Website.

12.3 If the limitation of liability in clause 13.2 above is held to be invalid in whole or in part, then our maximum aggregate liability to you for all loss, damages, costs, and expense (other than for any damage, cost and expense that cannot be limited at law) will not exceed the amount of one Australian dollar (AUD$1.00).

12.4 To the maximum extent permitted by law, we provide this Website and related information and services on an “as is” basis without any warranties, representations, or guarantees of any kind (whether, express, implied, statutory or otherwise) including, but not limited to, warranties of non-infringement, merchantability, or fitness for a particular purpose.

13. INTELLECTUAL PROPERTY RIGHTS

13.1 The materials displayed on this Website are protected by copyright and other laws in Australia, and under similar laws and international conventions abroad. You acknowledge and agree that all Intellectual Property Rights that may subsist in materials available through or on this Website (including text, graphics, illustrations, artwork, photographs, video, music, logos, icons, sound recordings, source code, computer programs, and software) belong to us or to our licensors.

13.2 You must not in any form or by any means (except as expressly authorised by the Copyright Act 1968 (Cth) or these Terms and Conditions):
(a) use, copy, modify, adapt, reproduce, store, distribute, print, display, perform, publish, transmit in any way, or create derivative works from, any material available through or on this Website or any part of this Website generally; or
(b) commercialise any material available through or on this Website, or any information, goods or services obtained from any part of this Website, except in accordance with clause 15.3 or 15.4 below, without our prior written permission.

13.3 All brand, good, trade, and service names used in this Website are the trade marks of us or third parties who have licensed us to use such marks. You are not allowed to use or reproduce any such trade marks in the course of trade, and you may only use such trade marks to access, view, or interact with this Website for your own personal and non-commercial purposes.

13.4 Unless we agree otherwise in writing, you are provided with access to this Website for your personal use, non-commercial use only. You are authorised to print a copy of any information contained on this Website for your personal, non-commercial use, unless such printing is expressly prohibited by a notice or other communication on this Website. Without limiting the generality of the foregoing, you may not without our prior written permission on-sell or distribute to any other person information obtained from this Website.

14. GENERAL WARNINGS

14.1 We may from time to time offer discounts and promotions in respect of our goods and services. The specific Terms and Conditions of those discounts and promotions will be located on a specific location on our Website, however, these Terms and Conditions apply to those discounts and promotions in addition to any specific terms and conditions and in the event of conflict between any term of those specific terms and conditions and these Terms and Conditions, these Terms and Conditions shall prevail. The provision of any such offers may be removed from this Website at any time in our complete discretion.

14.2 You must ensure that your access to this Website is not illegal or prohibited by laws which apply to you. You agree not to use this Website for any purpose that is unlawful or to engage in any conduct that may impair or cause damage to the operation of this Website whether by way of a virus, corrupted file or through any other means. 

14.3 You must take your own precautions to ensure that the process which you employ for accessing this Website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system or data.

14.4 Although all reasonable care is taken to ensure that photographs appearing on this Website reflect as accurately as possible the actual size of goods, you acknowledge that due to the inherent difficulties with photographing items of jewellery, some goods may appear larger or smaller than their actual size when represented on this Website.

14.5 Details contained on this Website relating to goods or services have been prepared in accordance with Australian law and may not satisfy the laws of any other country. We do not warrant that the details on this Website concerning those goods or services will satisfy the laws of any other country. It is your responsibility to determine whether these details satisfy the laws of the jurisdiction where you reside (if that jurisdiction is outside Australia) and if the details do not satisfy the laws of your jurisdiction, you may not order any goods or services from this Website.

15. LINKED WEBSITES AND ADVERTISEMENTS

15.1 This Website may contain links to other websites ("linked websites"). Those links are provided for convenience only and may not remain current or be maintained. 

15.2 We are not responsible for the content or privacy practices of, or on, or associated with, linked websites.

15.3 Our links with linked websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked websites, or of any information, graphics, materials, goods or services referred to or contained on those linked websites, unless and to the extent stipulated to the contrary.

15.4 We accept no responsibility whatsoever for the content of any third party advertisement appearing on this Website (including for any hyperlink to an advertiser’s own website). The inclusion of any advertisement on this Website does not constitute a recommendation or endorsement by us of the advertiser’s goods and each advertiser is solely responsible for any representations made in connection with its advertisement.

16. HYPERLINKING

You must not create any hyperlink, hotlink, inline link, or direct link (each a “hyperlink”) to this Website (or any file on this Website) or embed any page of (or content on) this Website on another website (using a frame, iframe, or otherwise) without our prior written permission in each instance. If you would like to create a hyperlink to this website, please contact us at onlineassist@secrets-shhh.com. If you do create a hyperlink to this Website or embed this Website, or any part of this Website, in another website, you will do so at your own risk and you will be responsible for all losses (whether direct or indirect) that we may suffer as a result of that hyperlink or embedding and by doing so you agree to indemnify us against all claims arising from, or in connection with, that hyperlink or embedding.

17. PRIVACY POLICY

17.1 Our Privacy Policy governs the collection, purpose and use of personal information by Secrets Shhh generally. 

17.2 The Collection Notification Statement for online purchases of goods or services specifically applies to, and governs, the collection of personal information through our online forms used in connection with online purchases of goods or services.

17.3 This Privacy Policy and Collection Notification Statement are compliance documents prescribed by law rather than a legal contract between two or more persons. However, for the purposes of these Terms and Conditions, you acknowledge and agree that:
(a) you have been provided with access to our Privacy Policy and Collection Notification Statement;
(b) you have read and understood our Privacy Policy and Collection Notification Statement; 
(c) you contractually agree to the consents provided by you in the Privacy Policy and Collection Notification Statement; and
(d) nothing in the Privacy Policy and Collection Notification Statement gives rise to contractual obligations on us (or its Related Bodies Corporate).

18. HOW WE HANDLE EMAILS

18.1 You consent to receiving communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree to be bound by any agreement reached through electronic communications in terms of the Electronic Transactions Act 1999 (Cth). 

18.2 You consent to receiving electronic messages and information sent by us (or on our behalf) for any purposes described in our Privacy Policy or otherwise disclosed to you. 

19. SECURITY OF INFORMATION

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we reasonable steps to preserve the security of such information we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk, and you assume all responsibility and risks arising in relation to your use of this Website and the Internet. 

20. TERMINATION OF ACCESS

Access to this Website may be terminated at any time by us without notice. Our disclaimers and limitations and exclusions of liability provided in these Terms and Conditions will nevertheless survive any such termination.

21. GOVERNING LAW

To the extent permitted in your local jurisdiction, these Terms and Conditions are governed by the laws in force in Queensland, Australia. You agree to submit to the exclusive jurisdiction of the Queensland courts and agree that those courts are a convenient forum in which to resolve any dispute arising in relation to these Terms and Conditions and any contracts between you and us which arise through your use of this Website. 

22. GENERAL

22.1 We are not liable for any failure by us to comply with these Terms and Conditions where such failure is due to circumstance beyond our reasonable control.

22.2 Our failure to delay to exercise a power or right does not operate as a waiver of that power or right.  The exercise of a power or right does not preclude either its exercise in the future of the exercise of any other power or right.  A waiver is not effective unless it is in writing.  Waiver of a power or right is effective only in respect of the specific instance to which it relates and for the specific purpose for which it is given.

22.3 If we waive any rights available to us under these Terms and Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.  

22.4 We may amend these Terms and Conditions without notice to you. 

22.5 If any of these Terms and Conditions, or any part of a particular term or condition, is or are held to be invalid, unenforceable or illegal for any reason that unenforceable or illegal term or condition (or part thereof) shall be construed in accordance with applicable law to the greatest extent possible to reflect the original intentions of the parties, and the remaining Terms and Conditions, or the remaining part of a particular term or condition as the case may be, shall nevertheless continue in full force.

22.6 These Terms and Conditions are the complete and entire agreement between the parties and supersedes all provisions and contemporaneous agreements, proposals and communications with respect to this subject matter.

Last Updated: 16/06/2020