Shipping & Delivery

Shipping Information - Australia

All orders will be processed and shipped via Australia Express Post or in special circumstances via courier, within 5 working days. This is dependent on stock availability.

How long will shipping take?

Delivery time depends on order destination and does not include processing times. 

How can I track my order?

Australia Post will send you an email with your tracking number as soon as your order is disptched. You can enter the tracking number on their website(https://auspost.com.au/mypost/track/#/search) to find out the status of your delivery. If your item has not arrived in a reasonable time frame, please feel free to email us at: onlineassist@secrets-shhh.com.

 Is a signature required for my order? 

All orders require a signature. If you are not at home at the time of attempted delivery, a notice will be left at your address providing details of alternate delivery or pick-up arrangements.

What could delay my order?

Whilst we endeavour to hold in stock all pieces featured on our website, this is not always possible. Should the item you require be unavailable, we will make every effort to source it from another store. If this is not possible we will contact you within 3 working days to discuss having the item made by Special Order.

  • Special Orders for yellow and white gold take approximately 6-8 weeks for yellow and white gold items. 
  • Special Orders for rose gold take 8-12 weeks for rose gold items.

Please note, if your order is placed on a weekend or public holiday it will be processed on the next business day. 

Shipping Information - International 

All international orders will be processed and shipped via Australia Post international Standard or Express Post. 

All prices include GST and are in Australian dollars. Please note, if your order is placed on a weekend or public holiday it will be processed on the next business day. 

How long will shipping take?

Delivery time depends on order destination but generally 5-10 working days.

You can track your order via the Australia Post website for international orders - Click here .  If your item has not arrived in a reasonable time frame, please feel free to email us at: onlineassist@secrets-shhh.com

 Is a signature required for my order? 

All international orders require a signature. If you are not at home at the time of attempted delivery, a notice will be left at your address providing details of alternate delivery or pick-up arrangements.

In some rare instances, couriers at the destination country, may not provide this service. 

Customs and duties

If you purchase from outside of Australia, the goods that you have purchased may be subject to taxes, duties and charges of the country that you are purchasing from. You are responsible for and shall bear any charges for customs clearance. Customs policies vary from country to country, so you should contact your local customs authority for further information about such charges before making a purchase. 

Stock Availability & Special Orders

While we endeavour to hold in stock all pieces featured on this website, this is not always possible. Should the item you require be unavailable, we will make every effort to source it from another store.

  • If this is not possible the item will be individually custom made for you by Special Order.
  • Special Orders for yellow and white gold take approximately 6-8 weeks for yellow and white gold items. 
  • Special Orders for rose gold take 8-12 weeks for rose gold items.
  • A member of the online team will be in contact with you within 3 working days to confirm if a special order is required.