Returns

30 Day Change Of Mind

 If you simply change your mind or make a wrong selection, we will be pleased to exchange or offer a credit note on any unworn jewellery within 30 days of original purchase

  • Purchase receipts and guarantee cards should be retained at all times.
  • If your purchase has been resized, modified or engraved unfortunately we are not able to accept returns or exchanges.
  • We are not able to refund on gift vouchers. 
  • Special Orders are not eligible for refunds, exchange or credit notes.
  • All returns are subject to quality inspection by our team before an exchange or credit note is issued.

Returning By Mail To Stores

  • Please send your jewellery back to us in the SECRETS jewellery box provided. 
  • Enclose either the original or a copy of your receipt or guarantee card within 30 days of receipt of the jewellery to the store of purchase. We recommend contacting the store beforehand. For all store details please click here.
  • For insurance purposes please send by express post or registered mail.  
  • Secrets Shhh does not take any responsibility and will not be liable for any items lost, damaged whilst in the care of Australia Post or any other carrier.
  • Secrets Shhh will only provide credit or exchange to the value of the item and not for the shipping cost. 

Online Returns and Exchanges

The Secrets Shhh Online store has a 30 Day Change of mind returns policy. 

  • We provide refund or exchanges as part of our 30 Day change of mind policy for online orders.
  • If your purchase has been resized, modified or engraved unfortunately we are not able to accept returns or exchanges.
  • We are not able to refund on gift vouchers.
  • Special Orders are not eligible for refunds, exchange or credit notes due.
  • Please send your jewellery back to us in the SECRETS jewellery box provided.
  • Enclose either the original or a copy of your receipt or guarantee card within 30 days of receipt of the jewellery.
  • All returns are subject to quality inspection by our team before an exchange or credit note is issued.
  • You will be refunded the same way that you initially paid for your order excluding any delivery charges within 15 business days of receiving your returned item. 
  •  Please click here fill in the form, print the confirmation email and post it with your item. 
  • For insurance purposes please send by express post or registered mail to the following address: Secrets Head Office PO Box 1670 BC , Noosaville QLD 4566.
  • Secrets Shhh does not take any responsibility and will not be liable for any items lost, damaged whilst in the care of Australia Post or any other carrier.
  • Secrets Shhh will only provide credit or exchange to the value of the item and not for the shipping cost. 

 

If you received a damaged item

 If you received a damaged item, please contact us on

onlineassist@secrets-online.com and we will help you resolve the issue as quickly as possible.