Shipping policy

Shipping and Fulfilment Updates at Secrets Shhh

Understanding Order Delays

Our commitment to excellence extends to ensuring your chosen pieces arrive in perfect condition, as swiftly as possible. However, occasionally, the journey of your order from our hands to yours might take a little longer than anticipated. Here's what could influence the prompt arrival of your order:

Item Availability

  • Our collection is curated with care, and due to the exclusive nature of our pieces, certain styles may not be immediately available at dispatch time, especially in peak seasons such as sales events or holidays like Christmas.
  • Should your selected item be momentarily out of stock, our dedicated team will scour our network of stores to procure it for you, ensuring dispatch at the earliest opportunity.
  • We will maintain transparent communication with you should there be any delays in fulfilling your order as promptly as we'd like.

Resizing 

  • Our standard sizes are L, N1/2 and Q. Orders requiring ring sizing may take up to three additional business days to complete. 

Stay Informed

  • To monitor your order's progress, simply log in to your account on our website.
  • For further inquiries or support with your order, our customer service team is at your service. Contact us at onlineassist@secrets-shhh.com or call us at the provided number, keeping your order details within reach for swift assistance.

Shipping Information - Australia

All orders will be processed and shipped via Australia Express Post or in special circumstances via courier, within 5-10 working days. This is dependent on stock availability.

How much does shipping cost?
  • $15 with AusPost Express for all Australian deliveries under $150.
  • Free shipping with AusPost Express for all Australian deliveries $150 and over.
  • The shipping fee is charged based on the subtotal before taxes, discounts, and is non-refundable.
How long will shipping take?

Delivery time depends on order destination and does not include processing times.  Please note shipping estimates relates to the time your item is with the Australia Post and not the time from ordering.

  • Metropolitan areas: 1-2 working days - Click here for Metro areas
  • Remote or rural areas, please allow 4-7 days. 
  • Please note that during our sale/promotional events, delivery may be longer than the specified delivery times above.

How can I track my order?

Australia Post will send you an email with your tracking number as soon as your order is dispatched. To track your online order, click here. If your item has not arrived in a reasonable time frame, please feel free to email us at: onlineassist@secrets-shhh.com.

Is a signature required for my order? 

All orders require a signature. If you are not at home at the time of attempted delivery, a notice will be left at your address providing details of alternate delivery or pick-up arrangements.

Custom Orders

Whilst we endeavour to hold in stock all pieces featured on our website, this is not always possible.

  • If you order a ring that is outside of our normal range of L, N1/2 or Q, we may have to Custom Order the ring and have it specially made to size so as to protect the integrity of the structure of the ring. See below for details on the time periods for Custom Orders. 
  • Custom Orders for yellow, white and rose gold take approximately 5 weeks. 
Please note, if your order is placed on a weekend or public holiday it will be processed on the next business day. 

 

Shipping Information - International 

All international orders will be processed and shipped via Australia Post or Fedex international Standard or Express Post.  All prices seen on the site include GST and are in Australian dollars. GST is removed at the checkout for international orders. Please note, if your order is placed on a weekend or public holiday it will be processed on the next business day. 

How much does shipping cost?
  • Orders over $799: Free shipping with AusPost or Fedex Express
  • Orders under $799: 
                - New Zealand: $25 AusPost  International Express
                - USA & Canada: $53 AusPost or Fedex International Express
                - Other countries: $53 AusPost or Fedex International Express

How long will shipping take?

Delivery time depends on order destination but generally 5-10 working days. 
You can track your order via the Australia Post website for international orders - Click here.  If your item has not arrived in a reasonable time frame, please feel free to email us at: onlineassist@secrets-shhh.com

 Is a signature required for my order? 

All international orders require a signature. If you are not at home at the time of attempted delivery, a notice will be left at your address providing details of alternate delivery or pick-up arrangements. In some rare instances, couriers at the destination country, may not provide this service. 

Customs and duties 

If you purchase from outside of Australia, the goods that you have purchased may be subject to taxes, duties and charges of the country that you are purchasing from. You are responsible for and shall bear any charges for customs clearance. Customs policies vary from country to country, so you should contact your local customs authority for further information about such charges before making a purchase. 

Custom Orders

While we endeavour to hold in stock all pieces featured on this website, this is not always possible. 

  • If you order a ring that is outside of our normal range of L, N1/2 or P, we may have to Custom Order the ring and have it specially made to size so as to protect the integrity of the structure of the ring. See below for details on the time periods for Custom Orders. 
  • Custom Orders for yellow, white and rose gold take approximately 6-8 weeks. 

Please note, if your order is placed on a weekend or public holiday it will be processed on the next business day.