In addition to your rights under the Australian Consumer Law, Secrets Shhh will remedy any manufacturing fault or defect for a period of 12 months after the purchase. Should we discover any defect or manufacturing fault we will repair or replace the piece free of charge. This 12 months workmanship guarantee does not cover accidental damage, wear and tear or unreasonable treatment.
The defected product should be taken to a Secrets Shhh store or if purchased online sent back to the online team for assessment. When returning items in the mail please ensure they are packaged up completely, include a copy of your receipt, name and contact details. We also recommend you send your item via certified mail that requires a signature upon delivery. Secrets Shhh is not liable for damage, loss or theft during transport.
The 12 months workmanship guarantee is valid for 12 months from the date of purchase. Please keep all receipts and paperwork.
OUR STONES GUARANTEE
Secrets Diamond Simulants are guaranteed to retain their flawless beauty, colour and brilliance forever and this lifetime guarantee is our promise to you. Your stones will be replaced complimentary for discolouration or loss of brilliance under normal wear.