Warranty

GUARANTEE

SECRETS guarantees full warranty covering manufacturing and material defects for all current products purchased from SECRETS stores and the SECRETS online shop.

The guarantee covers damage that is not caused by accident, inappropriate use or wear and tear. Depending on the degree of damage to the guaranteed product, the feasibility of repair and the availability of replacement parts, it will either be repaired as new or replaced by a piece of the same value. This guarantee service is free of charge.

The damaged product should be taken to a SECRETS store that will send it to the SECRETS jewellery workshop for assessment. If products are sent by post, they should be sent by certified mail and insured, as SECRETS cannot be held liable for damage, loss or theft occurring during transport.

The warranty is valid for a period of 12 months, from the date of purchase. Please keep the delivery receipt as it serves as a guarantee for products purchased from the online shop.If a ring is resized or repaired by an external jeweller, SECRETS holds no liability for the item in question which now falls outside the terms of the guarantee.

 

OUR STONES GUARANTEE

Secrets Diamond Simulants are guaranteed to retain their flawless beauty, colour and brilliance forever and this lifetime guarantee is our promise to you. Your stones will be replaced complimentary for discolouration or loss of brilliance under normal wear.