Normally I would not buy jewellery online but unfortunately I don't live anywhere near a store. So, I was a little bit apprehensive about purchasing a ring without seeing it in person on my hand but I already have a few pieces of Secrets jewellery and love the Secrets brand so was confident with the quality. The ring was custom made which was a perfect fit. They anticipated that the ring may take up to 10 weeks to make but it was ready within 6 weeks. I asked them to contact me prior to posting the ring, which they did, just to ensure I was still at that address. The ring arrived within 24 hours of dispatching with email tracking updates. Every step of the purchase went smoothly from my online inquiry prior to ordering, confirming my order. contacting me personally, postage and most importantly my actual ring.