Your jewellery will be forever admired, therefore it is important that proper care is given to ensure your stones always sparkle at their best. Dust, lotions, soaps and daily wear can cloud the brilliance and dull the surface of your jewellery and stones. We recommend using the Secrets gold or silver jewellery cleaner - following the instructions as prescribed by the manufacturer. Secrets also offers a complimentary cleaning service. Simply call into the store of your choice at any time and we will professionally clean your jewellery for you. Secrets Signature Diamond Simulants (and coloured stones) should be given the same level of protection and respect as a diamond, even a diamond will chip/break if hit with force. Gardening and heavy lifting can expose your jewellery to damage - avoid wearing your jewellery during these activities. Hard and abrasive surfaces can damage your Secrets jewellery. Please take care to avoid any surfaces that may damage your jewellery.

WHITE GOLD & STERLING SILVER

White gold jewellery is rhodium plated to produce a beautiful lustrous finish. To ensure your jewellery always looks its best, it will need to be re-rhodium plated periodically.This is standard for all white gold jewellery. How often it will need to be re-rhodium plated will vary depending on the type of wear and your natural acidity levels. We apply a small fee for this service. The same also applies for sterling silver jewellery.

Our Stones
Secrets Diamond Simulants are the most perfect diamond simulant, indistinguishable from a diamond with the naked eye.They’re cut by master craftsmen to the exact proportions and standards demanded by the diamond industry to ensure each stone has maximum brilliance and fire. Years of research and development by gemologists have produced a stone of such quality that it's indistinguishable from a diamond with the naked eye. Secrets Diamond Simulants are grown in a state of the art laboratory from the natural mineral base zirconium oxide and this revolutionary stone is produced using intense heat and only the most perfect material is chosen for the finished product. As a result, Secrets Diamond Simulants have a hardness of 8.5 with a diamond measuring 10 on the industry standard MOHS scale.

LIFE TIME GUARANTEE

Secrets Diamond Simulants are guaranteed to retain their flawless beauty, colour and brilliance forever and this lifetime guarantee is our promise to you. Your stones will be replaced complimentary for discolouration or loss of brilliance under normal wear.

STONE TERMINOLOGY
Diamonds and Secrets Diamond Simulants are valued on four criteria: colour, clarity, carat and cut.

COLOUR
Colour is graded alphabetically from D to Z, with D being the absolute finest colourless stone rating in the world. The presence of trace elements, such as nitrogen, within the atomic framework of the carbon crystal may influence the colour of a stone. Discerning the difference between each grade of colour is extremely difficult even to an expert. Secrets Diamond Simulants are equivalent to D or E colour when compared on the diamond colour scale due to the superior quality of the ... Read More 

Shipping Information - Australia

All orders will be processed and shipped via Australia Express Post or in special circumstances via courier, within 5 working days. This is dependent on stock availability.

How long will shipping take?

Delivery time depends on order destination and does not include processing times.  Please note shipping estimates relates to the time your item is with the Australia Post and not the time from ordering. 

• Metropolitan areas: 1-2 working days - Click here for Metro areas
• Remote or rural areas, please allow 4-7 days. 

How can I track my order?

Australia Post will send you an email with your tracking number as soon as your order is dispatched. You can enter the tracking number on their website(https://auspost.com.au/mypost/track/#/search) to find out the status of your delivery. If your item has not arrived in a reasonable time frame, please feel free to email us at: onlineassist@secrets-shhh.com.

 Is a signature required for my order? 

All orders require a signature. If you are not at home at the time of attempted delivery, a notice will be left at your address providing details of alternate delivery or pick-up arrangements.

What could delay my order?

Whilst we endeavour to hold in stock all pieces featured on our website, this is not always possible. Should the item you require be unavailable, we will make every effort to source it from another store. If this is not possible we will contact you within 3 working days to discuss having the item made by Special Order.

• If you order a ring that is outside of our normal range of L, N1/2 and P, we may have to Special Order the ring and have it specially made to size so as to protect the integrity of the structure of the ring. See below for details on the time periods for Special Orders. 
• Special Orders for yellow and white gold take approximately 6-8 weeks for yellow and white gold items. 
• Special Orders for rose gold take 8-12 weeks for rose gold items.

Please note, if your order is placed on a weekend or public holiday it will be processed on the next business day. 

Shipping Information - International 

All international orders will be processed and shipped via Australia Post international Standard or Express Post. 

All prices include GST and are in Australian dollars. Please note, if your order is placed on a weekend or public holiday it will be processed on the next business day. 

How long will shipping take?

Delivery time depends on order destination but generally 5-10 working days.

You can track your order via the Australia Post website for international orders - Click here .  If your item has not arrived in a reasonable time frame, please feel free to email us at: onlineassist@secrets-shhh.com

 Is a signature required for my order? 

All international orders require a signature. If you are not at home at the time of attempted delivery, a notice will be left at your address providing details of alternate delivery or pick-up arrangements.

In some rare instances, couriers at the destination country, may not provide this service. 

Customs and duties

If you purchase from outside of Australia, the goods that you have purchased may be subject to taxes, duties and charges of the country that you are purchasing from. You are responsible for and shall bear any charges for customs clearance. Customs policies vary from country to country, so you should contact your local customs authority for further information about such charges before making a purchase. 

Stock Availability & Special Orders

While we endeavour to hold in stock all pieces featured on this website, this is not always possible. Should the item you require be unavailable, we will make every effort to source it from another store.

• If this is not possible the item will be individually custom made for you by Special Order.
• Special Orders for yellow and white gold take approximately 6-8 weeks for yellow and white gold items. 
• Special Orders for rose gold take 8-12 weeks for rose gold items.
• A member of the online team will be in contact with you within 3 working days to confirm if a special order is required.