Exchange and Returns Form

Returns / Exchange Form

If you are not totally satisfied with your Secrets Online purchase, we will be more than happy to provide an exchange, credit or refund. You can return any item(s) to . 
To return a purchase to simply complete this form and post it to us at the following address, along with the item(s) you are returning (in their original packaging) and the order receipt.

All returns are subject to inspection by our jeweller before a refund is processed. You will be refunded the same way that you initially paid for your order excluding any delivery charges within 15 business days of receiving your returned item. 

30 Day Change Of Mind

 If you simply change your mind or make a wrong selection, we will be pleased to exchange or offer a credit note on any unworn jewellery within 30 days of original purchase

  • Purchase receipts and guarantee cards should be retained at all times.
  • We do not refund any rings smaller than a size L and larger than a size P. For these ring we do offer store credit. 
  • If your purchase has been resized, modified or engraved unfortunately we are not able to accept returns or exchanges.
  • We are not able to refund on gift vouchers
  • Special Orders are not eligible for refunds, exchange or credit notes.
  • All returns are subject to quality inspection by our team before an exchange or credit note is issued.


Secrets Online Department
PO Box 1670
QLD, 4566
Fill out my online form.